Privacy Policy

1. Who we are

ProReno (Pty) Ltd designs, manufactures and installs kitchens, built-in cupboards and bathroom vanities. We are the responsible party for the personal information described in this notice.

• Registration number: 2008/010088/07
• VAT number: 4290223454
• Address: 1018 Kruger Avenue, Lyttelton Manor, Centurion, 0157, South Africa
• Telephone: 012 644 2113
• Email: sales@proreno.co.za

2. Information Officer

Our Information Officer and our dedicated privacy personnel deal with all privacy questions, requests and complaints:

• Email: info@proreno.co.za
• Address: 1018 Kruger Avenue, Lyttelton Manor, Centurion, 0157

3. What information we collect

We collect only what we need for your project, and we collect it directly from you wherever possible.

When you request a quote on our website we ask for your full name, phone number, email address, the street address of the property (with optional estate, complex or stand details), the products you need, whether the property is occupied or vacant, and an optional budget range and project details.

When you become a customer we also keep measurements, floor plans, photos and designs of the rooms we work on, your finish and hardware choices, quotes, orders, invoices and payment records, access arrangements for installation, and our correspondence with you by email, phone or WhatsApp.

From other people. If you buy a home from a property developer we work with, or an architect, builder or interior designer refers you to us, they may give us your name, contact details and property details so that we can design and install your kitchen or cupboards.

When you visit our website we collect technical information such as your device, browser, the pages you visit and how you reached our site. See section 11.

4. Why we use your information

• To answer your enquiry, arrange a design consultation and prepare a quote.
• To design, manufacture, deliver and install your order.
• To invoice you, receive payment and keep financial records.
• To handle warranty claims, after-sales service and complaints.
• To meet our legal duties, for example record keeping under the Companies Act, the Tax Administration Act and the Value-Added Tax Act.
• To improve our website and services.
• To tell you about similar products and services, if you have not opted out (see section 10).

We use your information only for these purposes, or for a purpose compatible with them. We process it because you asked us for a quote or entered into a contract with us, because the law requires it, because it is in our legitimate business interest, or because you gave consent.

5. Do you have to give us your information?

No, but we need your name, contact details and property address to quote, design and install. Without them we cannot help you. The budget range and project details are optional.

6. Who we share it with

We never sell your personal information. We share it only with people who help us deliver your project or run our business, and only as much as they need:

• related companies and specialist suppliers that make parts of your order, such as stone and quartz worktops
• our installation teams and delivery partners
• the property developer, where you bought your home through a development we supply
• service providers who run our systems, including monday.com (quote forms and project management), Microsoft 365 (email), Google (website analytics, maps and spam protection), Sage (accounting), our design software provider and our website host
• our auditors, accountants and legal advisers
• government bodies such as SARS, when the law requires it

These operators may only use your information on our instructions, under a contract that requires them to keep it secure and confidential.

7. Information sent outside South Africa

Some of our service providers, such as monday.com, Microsoft and Google, store information on servers outside South Africa, including in the United States and Europe. We only use providers that are bound by laws, binding corporate rules or agreements that give your information protection substantially similar to POPIA.

8. How we protect your information

• Electronic records are protected by firewalls, up-to-date security software and passwords, with access limited to staff who need it.
• Paper records are kept in lockable storage with controlled access.
• Our staff are trained on POPIA and bound by confidentiality.
• Our website uses secure (HTTPS) connections, and we keep regular backups.

If we believe your personal information has been lost or accessed by an unauthorised person, we will inform you and the Information Regulator as POPIA requires.

9. How long we keep it

• Enquiries and quotes that do not lead to an order: up to 2 years after our last contact.
• Customer and project records (measurements, designs, photos and correspondence): 5 years after the project is completed, or longer while a warranty claim is open.
• Accepted quotes, orders, invoices and payment records: 7 years, as the Companies Act requires.

After that we destroy the information or de-identify it so that it cannot be reconstructed. We review the information we hold every year to keep it complete, accurate and up to date.

10. Marketing

We send information about our own products and services only to our customers, and to people who ticked the box on our quote form to say they would like to receive it. This covers email, WhatsApp, SMS and phone calls. Every message lets you opt out, or you can email info@proreno.co.za at any time. We do not send marketing to anyone else.

11. Cookies and website tools

Our website uses cookies and similar tools:

• Essential: to make the site work and load quickly.
• Analytics: Google Analytics (through Google Tag Manager), to see how visitors use the site. These reports do not tell us who you are.
• Embedded content: our quote form (monday.com, which uses Google Maps to look up your address and Google reCAPTCHA for spam protection), the map on our contact page (Google Maps) and links to our Facebook, Instagram, Google and WhatsApp pages. These providers may set their own cookies, under their own privacy policies.

You can block or delete cookies in your browser settings. Parts of the site may not work properly without them.

12. Your rights

You may ask us, free of charge:

• whether we hold personal information about you, and for a copy of it
• to correct or update it
• to delete it, where we are no longer required to keep it
• to stop using it for marketing, or object to how we use it
• to withdraw your consent, where we rely on consent

Send your request to info@proreno.co.za. We may ask you to confirm your identity first. If you object or withdraw consent, we stop the processing concerned unless the law allows us to continue. If we correct or delete your information, we will let you know. Requests for access to records are handled in terms of the Promotion of Access to Information Act (PAIA), as set out in our PAIA manual, which is available on this website and at our office.

13. Complaints

Please contact our Information Officer first so that we can put things right. You may also complain to the Information Regulator:

• Website: www.inforegulator.org.za
• Complaints: POPIAComplaints@inforegulator.org.za
• Enquiries: enquiries@inforegulator.org.za
• Telephone: 010 023 5200
• Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

14. Children

Our website and services are meant for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.

15. Changes to this notice

We follow any code of good practice issued by the Information Regulator, and we may update this notice from time to time. The latest version is always on this page, with the date it was last updated at the top.